Refund policy
Returns, Exchange & Refund Policy
At Bloemeo, your satisfaction is our priority. If something isn't quite right, we're here to help.
1. Returns
- You may return items within 3 days of receiving your order.
- Items must be unused, unworn, and in their original condition with tags attached.
- Customized or personalized items (e.g., custom embroidery) cannot be returned unless defective.
2. Exchanges
- We offer only one free size exchange within Egypt for eligible items. Excluding shipping costs.
- Exchanges must be requested within 7Â days of delivery.
- If your desired size is unavailable, we’ll offer an alternative or issue store credit.
3. Refunds
- Refunds are processed within 7–10 business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method or as store credit, based on your preference.
- Shipping fees are non-refundable, unless the return is due to a mistake on our part.
4. How to Request a Return or Exchange
- Email us at care@bloemeo.com or message us on Instagram with your order number and the reason for return/exchange.
- We’ll guide you through the next steps, including how to send your item back.
5. Damaged or Incorrect Items
- If you receive a defective or incorrect item, please notify us within 48 hours of delivery. We’ll arrange a prompt replacement or full refund.